About Emily's Plants

100% Satisfaction Guarantee:
We want you to be completely happy with whatever you buy from us. If you are not completely satisfied, you can return any item for replacement, full reimbursement, or store credit for 100% of the value. Just call us at 323-277-1137, or send an email to service@emilysplants.com.

Make sure you include your order #, name, address & daytime phone number - we can't credit you for the returned item unless we know who you are!

Product Feedback:
Our goal is to provide you with useful information and products - please let us know if you have any comments or feedback on a product by sending an email to service@emilysplants.com. or call us at 323-277-1137, and share your thoughts with our purchasing department.

Our Privacy Policy:
None of the information you provide us will be given, sold, or traded to others without your consent. That includes your name, address, email, payment information, or anything else you tell us.

Safe Shopping Guarantee:
Shopping online with us is just as safe or safer than using your credit card at your local nursery. We use standard secure server software that encrypts all the data you send us, preventing any unauthorized party from intercepting and copying your information. Your browser will show that you have a secure encrypted link by showing you a small closed lock. Send any questions on our secure ordering process to service@emilysplants.com..

Alternatives to On-line Ordering:

By fax:
Go through the ordering process, then print out your order and fax it to us at 323-277-1130.

By mail:
Go through the ordering process, then print out your order. Mail the form in to us, including either your credit card information or a check made out to "PLShops.com" The mailing address is:

Emilysplants.com
530 Molino St. Bldg. 206
Los Angeles, CA 90013

By phone:
You may call us at 323-277-1137 and place your credit card order by phone.

Questions about orders:
The best way to contact us is via email: we will respond to you message within 24 hours. Questions about orders should go to service@emilysplants.com..
Or, if you prefer the using the phone, call anytime at 323-277-1137. If the office is closed, leave a message for customer service that includes a phone number and the best time to reach you.

Shipping Options:
Monday through Wednesday, all of our plant orders are shipped via Federal Express using standard 2-day shipping. This means that if you order a product before noon PST, your order will arrive within two business days of the day ordered. Orders placed on Thursday will be shipped Federal Express overnight, adding a five dollar charge to the bill. We do this because no plant wants to be cooped up in a box all weekend. For this same reason, no orders will be shipped on Friday, Saturday, or Sunday. Non-plant orders are shipped via UPS ground service, and take 7 to 10 business days for delivery.

If you would like to make other arrangements (express shipping, for example), please email service@emilysplants.com. or call 323-277-1137 and we'll work something out. Please remember that live plants are not shipped during the winter months. Specific restrictions are noted on each product.

Restrictions on Shipping Live Plants:
Weather limits when plants can be shipped to cold weather areas. See information on product pages for allowable shipping dates. State and Federal Agricultural regulations prohibit the shipment of certain types of plants into certain states. Be aware that these laws cause many plant species to have limited availability.

Non-US Orders:
We are very sorry, but at this time Emily's Plants only ships to US addresses. We cannot ship to Canada, Mexico, nor to overseas destinations.

Sales Tax:
State laws require companies to collect sales tax from residents shipping merchandise to states where the company has established offices. The Emily's Plants main office and operations are in Los Angeles, California; we are, therefore, required to collect sales taxes on orders shipped to locations in the state of California. The rest of you are okay, for now.

Need Help?
If you need help with anything, including your order, how to use what you bought, how to keep your plant alive, etc., please send us message at service@emilysplants.com. or, if you'd rather talk to a real person, call us at 323-277-1137.