About Emily's Plants
Emily's Plants is an online retail outlet for all things planters and plants, including live plants, gift items, plant containers, hanging baskets, trellises, lawn and garden products and more. Located in San Diego County in sunny California, we serve retail customers nationwide who are looking for high quality home and garden products. Our goal is to provide not only beautiful items, but also useful information about plant and product care. We believe customers should be satisfied with what they order. Consequently, we offer a 100% Satisfaction Guarantee to fulfill that goal.
Enjoy the shopping experience here at Emily's Plants. From House Plants, Seed Kits, many Gift Items to Container Gardening; from Window Boxes, installation hardware, Gardening Tools and Supplies, we offer our customers a wide assortment of quality products to choose from.
We Aim To Please With Our Guarantee
Our Guarantee policy is important. We stake our reputation not only on our products, but how we care for customers. If you are not completely satisfied, you can return any non-plant item in 15 days of delivery for either replacement, 100% reimbursement or retail credit at 100% valuation. For live plant products, we guarantee 7-Day Freshness and will replace any expired plant within that time. For replacements or reimbursement, just email us at firstname.lastname@example.org or call us at 760-707-5415. Please include your name, order #, address and daytime phone. (Additional detailed information is available in the Customer Service section of this website.)
We Value Your Feedback Too!
Product feedback is very important to us. It gives us an opportunity to introduce other customers to products that are popular. Your input is invaluable when you have comments on how we can improve what we sell, either in presentation and/or manufacturing. This also applies to service. If you have questions about your order, just give us a call or send us an email with best times to reach you.
Our office operates Monday through Friday, 7:00AM - 5:00PM PST. We return contact within 24 hours of receiving your communication during normal business hours. Finally, we value your privacy and security through the online shopping experience. With a sophisticated encryption system on our site, your information is safe and secure. And we don't share your details with others. For additional information on our guarantee, return, safety/security issues, and more, please visit the Customer Service section of this website.